Terms and Conditions of Website Use
These Terms and Conditions are applicable to all users of this website. By using this website you agree solely to these Terms and Conditions, as written and listed on this page for this website (Sunquest.ca). By using this website you also consent to the terms laid out in the Sunquest.ca Privacy Policy. You also agree to the terms and conditions of the respective tour company/operator, airline, cruise line or hotel providing the travel product you are purchasing (e.g., vacation packages, flights, hotel reservations, cruise packages, etc.). The Rules and Regulations (or Terms & Conditions) for the tour operator, airline, etc. providing the customer’s selected product are made available during the booking process via a featured link to their Terms and Conditions. It is the responsibility of the user to read and accept the Terms and Conditions, hereby known in these Terms and Conditions as Sunquest.ca, before purchasing travel services through the Sunquest.ca website and/or its affiliate sites. We reserve the right to update and/or modify these Terms when needed. It is the responsibility of the user to return to this page to review updated versions of our Terms of Use / Terms & Conditions. Users of the Sunquest.ca website shall be referred to as 'the customer' in these Terms & Conditions (also known collectively as “The Agreement”.
Responsibility of this Website:
Sunquest.ca (.) is a licensed travel agency. As such, it offers the service of providing reservations and travel information, as provided by various third party suppliers to the customer. As a condition of use for this website, customers purchasing travel product on Sunquest.ca certify that they have reached the age of majority 18 years of age. If a customer is under the age of majority they must book travel services over the phone and be able to offer live, vocal proof of permission from a valid adult legal guardian and email or fax in a parental consent letter. Alternatively, the minor may book in person at our offices, accompanied by a legal guardian (with valid supporting identification). Sunquest.ca is dedicated to protecting the privacy of our users and being open about our policies. Please view our online Privacy Policy for more details.
Pricing and Content Shown on Sunquest.ca
All prices within this website are in Canadian dollars unless otherwise stated and are most commonly displayed as priced in “CAD” or “CDN”. Prices on Cruise vacations and packaged cruise vacations (which include flights) are sometimes priced in American dollars and are most commonly stated as priced in “USD”. There are circumstances where you may be able to change the currency for purchasing “Hotel Only” packages. Once your preferred currency selection is made, the chosen currency must show alongside the listed Hotel package (e.g., EUR, GBP) in order to purchase the product in that particular currency. Some airport fees, taxes and baggage fees, where applicable, may not be included in the pricing. Baggage fees vary depending on the airline the customer is booking with. It is the responsibility of the customer to read the individual baggage handling policies of their airline. It is advised to secure your seat in advance if available/offered by the airline. Seat Selection is an additional fee charged by the airline. Flight reservations will be subject to a $15.00 ticketing fee per person, processed through Sunquest.ca. Therefore two (2) charges will appear on your credit card statement, the charge for your airline ticket processed through the Airline or Third Party Supplier and the ticketing fee(s) charge, processed through Sunquest.ca. All prices on this website are subject to change without prior notice. Any changes in pricing that may occur before, during or after a purchase, as a result of a tour operator change, are not the responsibility of Sunquest.ca. Once a booking is complete, pricing CANNOT be adjusted (pending bookings not included). Please note that pricing and availability on packages, accommodations, add-ons, tours, cruises and flights is not guaranteed until confirmed (full payment is processed). There can be moments when an advertised price on this site may differ from the final confirmed price. This may be a direct result of an unavoidable delay between the third party service provider and the most current tour operator, consolidator, cruise line or airline selling price. Should there be a discrepancy between the initial advertised price shown on the website and that of the actual tour operator selling price; the latter, confirmed-final price shall prevail. Prices may also vary if a customer is booking a single, triple or quadruple occupancy per room, thus altering the pricing format set out by the tour operator. When a vacation package, hotel only booking or cruise package price is confirmed (by clicking “Buy Now”), the actual price reflecting occupancy changes will then appear. Please read the Terms & Conditions from the Cruise Line carefully in regards to your cruise line-added flight (flight plans arranged by the cruise line; also known as “Cruise Line Airfare”). When adding your return flight (to and from the port of call), you will not be made aware of the exact airport(s) in which your scheduled flight will be landing in advance of confirming the purchase. Airport transfer costs are not the responsibility of Sunquest.ca. Sunquest.ca cannot adjust the cruise line airfare or cancel flight itinerary once a “Cruise Line Airfare” is paid in full. All products are subject to availability and deliverable within Canada only. All informational content, such as hotel and destination information on this website is provided only as a guideline and may not be an exact representation. Sunquest.ca is aware that the customer is in demand of accurate information and as a result makes every effort possible to make sure that the content within this website is up-to-date. However, due to constant changes and occasional circumstances beyond our control some of the hotel and destination information within this website may not be entirely accurate. Sunquest.ca makes every effort to ensure that images on this website are as close a representation as possible but cannot be held responsible for changes or inaccuracies beyond our control. Hotel and destination images as well as information on this website are representational only and cannot be guaranteed completely accurate. Hotel / Resort ratings within this website are not the opinion of Sunquest.ca and may be different than the hotel ratings of the various tour operators offered on the Sunquest.ca website. Reviews and messages posted in the Red Tag Travel Forum are the sole views of the author(s) and do not in any way reflect views expressed on behalf of Sunquest.ca. Please view the Forum Rules of Use for more details. Best Price Guaranteed - Sunquest.ca will match any genuine price quote provided the price is not below cost. While Sunquest.ca will make every attempt to provide the lowest pricing, occasionally circumstances beyond our control may prevent us from providing the lowest price. These circumstances may include but are not limited to group pricing, blocked space pricing, at source discounts, and exclusive price agreements. Sunquest.ca reserves the right to request a written price quote on any fare that is being matched. Prices are only guaranteed at time of booking and will not be lowered once the booking is complete. Price changes made by the airline or tour operator after a booking has been completed cannot be matched retroactively.
Payment
Payment for online bookings is required in full at the time of purchase. Online purchases can be made using Visa, MasterCard or American Express credit cards. In some cases American Express may not be available as a payment option. Airfare and vacation product purchases are 100% non-refundable. International credit cards will not be accepted. The credit card holder and/or payer (if payment is in cash tender) on the booking is the person with whom Sunquest.ca has the contract/ agreement to provide travel services to and it this person with whom Sunquest.ca is liable to. All fraudulent purchases will be investigated and prosecuted. We do not accept third party credit cards. If you wish to book we will accept e-transfers and direct deposits (cash only). Cruise Packages include the price of the return flight (to and from the port of call or an airport close by) plus taxes and airport fees, the prices of the cabin reservation and other included cruise vacation related activities, meals, etc. Extra payments such as drink purchases, onboard gratuities, excursion costs, etc. are unrelated to the booking price of a Cruise Vacation Package and are not the responsibility of Sunquest.ca. Due to an increasing volume of disputed bookings, Sunquest.ca shall only accept payment for travel to India, the Philippines and the continent of Africa through the following means: • Payment may be made in cash tender by booking travel in person at the Sunquest.ca headquarters • Payment may be made via fund transfer (direct deposit) into the . business account. Once the transaction is verified and a copy of the bank receipt is emailed or faxed to our offices, we will confirm the booking. Customers must inquire within for more information on how to book in this manner. Please be advised that space may be limited and prices are subject to changes on pending reservations. Vacancy, accommodations and ticket prices will only be reserved/ confirmed once the file is paid for in full.
Confirmation and Delivery
After a booking is made, the customer will receive an email confirming the purchase. It is the responsibility of the customer to insure that all contact information is accurate at the time of booking (email addresses, phone numbers, etc.). Furthermore, it is the responsibility of the customer to verify that the information on the confirmation email is in accordance with the travel product that they have purchased. If there is a discrepancy between the information on the confirmation email and that of what the customer has booked, the customer MUST contact our offices during our regular business hours.
Important Information about Ticket Delivery
Your electronic tickets (e-tickets) and supporting information will be sent to you by e-mail (to the address you have indicated in your booking form) approximately 14 days before your departure date. For bookings made within 14 days of departure, your electronic tickets (e-tickets) and supporting information will be sent to you by e-mail (to the address you have indicated in your booking form) within approximately 72 hours of making your booking. If your booking was made within 7 to 10 days of your departure you will receive your e-tickets within 72 hours via your provided email address. For departures outside of 14 to 28 days, you will receive your e-tickets within 10 to 14 days prior to your departure date.
Documentation
For Travel outside of Canada, most countries require a valid passport for at least 6 months beyond your return date. You may also require a visa depending on the country you are visiting and your passport’s country of issue. You agree that it is your responsibility to ensure that you and all travelling companions have the appropriate documentation to gain entry to the chosen destination and for re-entry back into Canada upon return. You confirm that the spelling of all passenger names entered during the booking process are correct and are how they appear in their travel documentation. You understand that if any changes to the names are required after this booking is made, supplier imposed charges will apply. It is the responsibility of the customer to obtain all the necessary documents, such as valid passports and visas, required to gain entry into the destination country. Obtaining passports and visas may require lengthy processing times; it is the responsibility of the customer to ensure that all required documentation is received before travel departure. Be sure to read the Terms and Conditions (or Rules and Regulations) of the tour operator, airline or cruise line providing your travel services specifically if a traveller is pregnant or has another medical situation or condition. Different rules may apply to different tour operators, airlines, etc. and certain conditions are beyond the control of Sunquest.ca. It is recommended that children under 18 years of age who are travelling alone or with only one parent/guardian, should have a notarized letter of authorization signed by the parent/ guardian who is not traveling or if both parents/guardians are not travelling with the child. Immunizations may be required to gain entry into certain destinations and/or to gain re-entry back into Canada. The traveller is responsible for ensuring that they are to up to date with all requirements in this matter. For information on Canadian requirements regarding provisions on immunizations, passports, visas, etc. please visit www.travel.gc.ca. It is recommended that travellers contact the destination country’s embassy in Canada with further questions before they depart.
Cancellation
Airfare and vacation package products are 100% non-refundable. All purchases may be permitted a change (e.g., a name change on file) for a fee that is determined by the tour operator, airline or consolidator, as well as an additional service fee from Sunquest.ca. Any changes to a booking must be requested in writing. It is highly recommended that the customer purchase travel insurance in order to protect themselves against the loss of their purchase due to unforeseen circumstances. Please see below.
Insurance
For every sale, Sunquest.ca offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance packages available and the purchase of insurance is an optional decision to the customer. Sunquest.ca highly recommends purchasing travel insurance. If the customer wants to make an insurance claim, it is their responsibility to contact the insurance company as soon as possible. Please contact us if you require more information regarding travel insurance.
Ownership
All the contents within this website are the property of Sunquest.ca and/or its third party suppliers. This website is intended for personal use only and is not to be used for commercial purposes. None of the content found on this website may be reproduced, republished, displayed, distributed, modified, sold, or transferred without the written consent of Sunquest.ca. This website is to be used to gather information on travel-related goods and service and to make legitimate purchases and/or reservations. This website may not be used to make any false, fraudulent, or speculative purchases and/or reservations.
Jurisdiction and Legality
All purchases on the Sunquest.ca website are processed according to Ontario regulations. Sunquest.ca does not divulge customer information to third parties (outside of travel providers); however we may do so if required by government or law enforcement authorities, court order, or to protect the rights and/or properties of Sunquest.ca and . Please see our Privacy Policy for more details.
Third Party Suppliers
All travel packages, airfares and hotels displayed on this website are supplied to Sunquest.ca by various third party suppliers (e.g., tour operators) and in turn are subject to their own Terms & Conditions. Sunquest.ca is a retailer for the third party suppliers and is in no way responsible for incidents brought upon or caused by any of the third party suppliers. When the customer purchases travel services through Sunquest.ca they must refer to the appropriate third party supplier’s Terms & Conditions. It is the responsibility of the customer to refer to the appropriate third party supplier for the Terms & Conditions that are specific to their travel services. Sunquest.ca cannot be held liable for any loss, damage or injury of any nature whatsoever whether to person or property that may arise from the purchase of any travel services through this website. By purchasing travel services through this website you, the customer, hereby understands and agrees without modification to the terms and conditions listed above. Sunquest.ca has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. If you have any questions about the Sunquest.ca Privacy Policy or the practices of this site, you may contact our Privacy Officer by mail at: Privacy Officer Sunquest.ca 5450 Explorer Dr., Suite 302, Mississauga, Ontario, Canada L4W 5N1